Mission Statement

Financial Aid and Scholarships will deliver excellent customer service by empowered staff and assist all students, regardless of their economic resources, to obtain the financial assistance to attend Texas State—while maintaining the fiscal and regulatory integrity of its programs.

Vision

To provide first-class financial assistance and related services in order to assist students in their pursuit of a higher education.

Guiding Business Principles

1. Maintain compliance with all applicable federal and state financial aid rules and regulations and adhere to all ethical standards
2. Provide excellent service to both internal and external customers
3. Promote training, empowerment and accountability
4. Seize opportunities for improvement of our business processes