Release of Information
In order to protect the privacy and confidentiality of our students (as federally required under the Family Educational Rights and Privacy Act—FERPA), Financial Aid and Scholarships will only respond to requests for student-specific financial aid information after verifying the student’s identity as follows:
- Emails – Identity is verified via email being generated by a student’s Texas State email address. If the student has not yet established a Texas State email account, the request must be generated from the email address listed on the student’s FAFSA application.
- Service Counter – Identity is verified via an official picture ID (i.e., Texas State student ID, driver’s license or passport).
- Telephone – Identity is verified by asking the caller to answer two (non-directory information) questions.
You may consent to a third party (e.g., your parent or spouse) having access to your financial aid records. Please visit the University Registrar FERPA webpage for more information.